Client Welfare
Cre8ive Wisdom runs a single-point of contact account management system so that requests and flow of information in and out during project time moves through one point. At the beginning of a project an Account Manager is assigned and tasked with client welfare and project management.
Direct email, telephone and mobile phone contact details are then exchanged with the client. Weekly project updates are provided via email and/or conference calls, with face to face contact meetings at least once a month (dependant on distance), or when necessary during project times. Cre8ive Wisdom includes the cost of meetings and account management within project costs.
Client relationship parameters will be addressed and agreed at the beginning of a project phase. Changes to agreed parameters might result in additional client charges or in quotations and estimates being reconfigured. In any event, the Account Manager and client will communicate and reach agreement, before additional or updated quotations become chargeable items.
Any third-party quotations or fees, printed assets, postage or other support elements to be used in strategic media activities maybe subject to third-party print costs. Cre8ive Wisdom can source, manage and handle all of these elements on a client’s behalf, with the client having the option of paying for third-party costs through Cre8ive Wisdom (up-front at the time of ordering) or direct with the selected third-party supplier (which would fall outside the terms of the Cre8ive Wisdom service level agreement).
